Apple Compensates iMessage Bug Victim

iMessage iPhone iPad

Since December, the reports of a bug leaking the personal iMessages of a person to everyone have been doing rounds. Due to the bug, the iMessages can, apparently, continue to be sent and received from the stolen phone after a remote wipe and a Subscriber Identity Module (SIM) card deactivation.

Apple has explained the solution to this problem is “toggle iMessage on and off” in the Settings app. However, that is an impossible act to perform on a stolen phone.

Recently, The Next Web reported that an anonymous Apple customer who had her iPhone stolen and the lengthy discussions she had with Apple afterwards.

Customer had her SIM card deactivated after her iPhone was stolen. However, she was in for a shock when her friends told her that the iMessages sent by them continued to be delivered to the stolen iPhone because she had not invoked Find My iPhone’s Remote Wipe feature. Apple’s technical support personnel suggested a wide variety of solutions to prevent her messages from being sent to the other iPhone.

The suggestions were like reset her Apple ID password, insert her SIM into some other iOS device and contact her friends to tell them stop sending messages. The suggestion involving friends would have been the most absurd message you would have ever heard.

Apparently, six weeks after the iPhone was stolen, Apple came up with a new solution.

Apple was finally able to remotely push ‘code’ out to the stolen iPhone in order to make the problem stop. This was a result of an Apple Engineering Team weighing in on how to solve the issue.

The problem was solved now but the customer wanted compensation from Apple. She was directed to Apple’s Legal Department. She decided to sue Apple, over breach of privacy due to so many of iMessages that would have been read by the person who stole her iPhone. Apple offered the customer, an iPod Touch as compensation. Apple claimed that it would give her a device to read iMessages.

Apple has not commented on the matter. However, one theory is that the iMessage servers permanently link the UDID number of a particular handset to an Apple ID. Thus, the Apple server knows what handset to deliver iMessages to. Messages continue to be sent to a stolen iPhone until iMessage is manually toggled on and off — a task that is impossible to perform on a stolen phone.

Source: Mac Rumors

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