Apple knows about the data loss issue

Yesterday, we warned about a major bug in Snow Leopard that deletes all user data if you log in to your guest account. The bug was first mentioned in Apple’s discussion forum and was actually mentioned several times before Neowin brought the history and it became known to all news stations.

Apple has now acknowledged the data loss issue in Snow Leopard and an Apple representative announced to CNet:

“We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix”

Cnet has posted suggestions to restore the lost home folder, if you’ve accidentally logged in to the guest account and lost all your data. The easiest method is if you have Time Machine running all the time, because if you have, you can easily restore to the most recent backup in an hour or two this way:

  1. Boot from the Snow Leopard DVD (insert the disk in the drive and hold “C” at start up)
  2. Select you language and choose “Restore from Backup” in the “Utilities” menu
  3. Follow the onscreen instructions and be sure to select the most recent backup
  4. Click “Restore” and wait for the procedure to complete

The bug in Snow Leopard was announced just few hours after Microsoft casted dark on cloud computing by accidentally deleting all data on the T-Mobile Sidekick phones.

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