Apple Features ‘Communication To Protect Consumers’ In Italy
Now it seems that good luck is still evading Apple in this regard.
Apple has apparently complied with a recent ruling by the Italian government that it did not do enough, when selling its extended one-year warranties in stores, to let customers know that its products already came with a two-year warranty, as per consumer laws in Italy. Apple has posted an official message on its website in Italy, designated a “Communication to Protect Customers”. This message outlines exactly what rights customers have to that two-year warranty, and that the Apple Store pushed its paid warranty onto customers anyway.
At this moment, it is not known whether Apple Inc will pay the around $1.2 million fine that Italian authorities have levied against the company for “misleading customers”. This notice could be Apple trying to get out of paying the actual money. So far there is no indication that fines have been paid. Nor there are any indications signifying whether the company has changed its tactics in Italian stores.