You would never want to hear anything like this because you use iTunes to buy music and movies. But this news is shocking enough to make you think twice before you choose to make a purchase from iTunes next time.
Some hackers have turned to cracking iTunes accounts to obtain a ton of content paid content and leave you to pay the bill. Once inside your account, these thieves will easily steal your store credit and gift cards. They can make purchases with your credit card and Paypal information. Many users of iTunes are concerned as they feel that Apple is not doing enough to stop such hackers.
On Apple’s Support Communities, iTunes customers are reporting that that their accounts have been used to fund fraudulent purchases that they did not authorize. When last checked, 1,080 people had reported their experiences at the time of writing this post.
An iTunes user called Elcarmean wrote:
The exact same thing just happened to me with the order occurring on December 1st, with the same Towson MD zip code put in. Luckily I did not have a credit card connected to the account, so it only used $20.50 in gift card credit. I have e-mailed Apple and am waiting for a response.
Apple is reportedly looking into the issue. It has issued refunds to many customers who have been affected by hacking. However, many users are still reporting that Apple Inc is “reluctant” to deal with their issue, and is telling them that their refund is a “one-time exception to our sales policy.”
One user, Fiona McKinlay, told The Global Mail that she added a $40 gift card to her iTunes account, but her balance dropped to $1.62 just days later because of in-app purchases that she had never made. Apple disabled her account, refunded the money she had lost, then reactivated it.
McKinlay reported that while Apple was helpful, it “failed to acknowledge that there may be any sort of problem with their system.”
The Globe and Mail reports that Apple has “dithered” in addressing these issues:
Many of the iTunes users whose accounts have been hacked are increasingly frustrated with Apple’s customer service, saying the company at the very least has dithered in fixing the problem. Some accuse the tech giant of being indifferent to the problem.
While most of the instances of hacking are simply for personal gain, British tabloid The Daily Mail has noted that some devious developers can hack into accounts to leave positive ratings and reviews on their own App Store titles.
This report pointed to an incident two years ago, when Thuat Nguyen of Vietnam hacked into over 400 accounts to boost his App Store sales and ratings.
However, an Apple spokesman confirmed that Apple “takes precautions to safeguard your personal information against loss, theft and misuse.”
Have your iTunes ever been hacked? Was Apple helpful to you? Post your comments.
Source: Cult Of Mac